TCC Luncheon Learn Program - “Best Practices in the Triangle: What Does Your City do Best?”

On Thursday, February 5, 2015, the Triangle Community Coalition hosted a Luncheon Learn Program with several Triangle municipalities to discuss what they do best in their planning and development processes.

With almost a hundred members, guests and elected officials, the TCC's first Luncheon Learn of 2015 was a statement of how working together can make a positive impact on Balanced Growth in the Triangle. This program is another step forward after last summer's survey of TCC members. Your input matters and the TCC have made sure that the municipalities have heard, with individual meetings with the leadership of each and every one. Look out for the next survey as we continue to make progress for our membership and the building community at large.

We would like to extend a special thanks to our keynote speakers as they provided the following information with their presentations: 

Apex: Jean Weatherman, Development Projects Coordinator  - Presentation*

  • Development Projects Coordinator – project manager for the Town’s construction plan development review process and approvals. Go-to person for the entire process.
  • Four main focus areas: Customer Service, Development Process, Department Liaison, and Development Approvals.
  • They will be rolling out a new website for Development Services in the Spring.
  • Currently exploring options for online review and permitting for single family residential. Developing online application for single trade building permits –
    late spring 2015 launch.
  • Apex Builder/Developer Workshop – February 19, 2015, 8:15-11:00 to be held at Apex Town Hall.

Cary: Russ Overton, Assistant Town Manager

  • 2015 Development Review Changes
  • Published review schedule – creates predictability and a time frame of the review.
  • Pre-Application meetings. Recently developed checklists to help during these meetings.
  • After March, staff will have meetings with the public to help with the Town’s predictability.
  • Development Liaison Service – focused on small business owners. Purpose is to have clear communication, includes call center. Very customer service focused.
  • Online Submittals:
    - Express 1-3 days
    - Helps eliminate trips to Town Halls

Wake Forest: Chad Sary, Assistant Planning Director

  • Presentation*
  • The Town maintains a “partnership mentality” with the development community and other town departments.
  • Ownership – the Town staff take pride in what they do. Believes in clear communication and being organized. Staff will return calls within 1 business day.
  • Flexibility in the Code:
    • Choices on how to get to the finished product
    • Believes in the power of pre-submittal meetings. They have proven to be very helpful. Established expectations
  • Town constantly seeks feedback through surveys on their website, attached to their emails, and at meetings.
  • Handbook for the UDO – guide to the UDO.

Raleigh: Christine Darges, Manager of the Office of Development Services

  • Express review process:
    • Focusing on project timeliness
    • Face-to-face option offered flyer*
    • At the moment, there are not enough slots
      Currently booked 6-8 weeks out
    • A regular application process can be started and then converted to Express Review
    • Trying to expand with the upcoming budget
    • 4-10 reviewers
  • Litchford Office – Customers love the convenience of the location. Ease to get in and out.
  • BED Services*

Durham: Gene Bradham, Director of City/County Inspections Department
                Dana Inebnit, Chief Plumbing Inspector

  • Presentation*
  • Free mobile app available to everyone:
    • Use for tracking the status of permits and inspections
    • App will let you know which inspection has occurred and each inspection that needs to be done
    • Will work in any mobile browser, no need to download app
    • Can also schedule inspections with personal ID assignment by Durham

Again, the Triangle Community Coalition thanks all our speakers for their time and insightful perspective to this program. We hope you can join us for our next Luncheon Learn re: Transit at our Annual Meeting on March 30, 2015.

A very special thank you to our sponsors for their support
to the TCC and the Luncheon Learn Programs!

Smith Anderson, Greater Raleigh Chamber of Commerce, Smith Moore Leatherwood, Williams Property Group, K&L Gates, Raleigh Regional Association of REALTORS®, Triangle Apartment Association, Allen Tate Companies, Gaines & Company, Sepi Engineering, Northwood Ravin, Ramey Kemp & Associates, Ammons Development, Toll Brothers, Inc., Taylor Wiseman & Taylor, Duke Energy, McAdams, Morningstar Law Group, Newland Communities, WSP, M/I Homes, Stantec, Tri Properties, Kilpatrick Stockton, Withers & Ravenel, Community Properties

If you wish to sponsor a Luncheon Learn program, please contact Charlene Logan at or visit the TCC website at for upcoming events and sponsorship forms. To be included on promotional materials and sign each month, you must have your form in 15 days prior to each event.